DISTANCE SALES AGREEMENT

 Article 1 - Parties to the Agreement:

 1.1. Seller

Sultan-i Art

Address: Sultanahmet Mahallesi Arasta Çarşısı Sokak no:76 Fatih Istanbul

Phone: 0535 286 78 70

Website: www.sultaniartgallery.com

Email: elseyy11@gmail.com

 1.2. Buyer

Consumer (CUSTOMER)

 Article 2 - Subject of the Agreement:

2.1. The subject of this agreement is the determination of the rights and obligations of the parties in accordance with the provisions of the Consumer Protection Law No. 4077 and the Regulation on the Application Procedures and Principles of Distance Contracts, regarding the sale and delivery of the goods/service, whose qualities and sales price are specified in the contract, and which the Buyer has ordered electronically or by phone from the Seller's website www.sultaniartgallery.com.

2.2. The Buyer acknowledges and declares that they have been informed about all the preliminary information about the basic qualities of the goods/services subject to sale, the sales price, the payment method, the delivery conditions, and the right of withdrawal, and that they have confirmed this information electronically and then placed an order for the goods/services in accordance with the provisions of this contract. In addition, the person to whom the invoice of the product will be issued is also a party to the contract. They are obliged to provide complete, accurate, and up-to-date information. The Buyer agrees in advance that they will be responsible for any loss and liability that may arise from incomplete or incorrect information.

2.3. The preliminary information and the invoice on the payment page on www.sultaniartgallery.com are integral parts of this agreement.

Article 3 - Date of the Agreement and Force Majeure:

3.1. This two-copy contract, which has been previously signed by the Seller, is signed by the Buyer on  date and accepted. One copy of the contract will be sent to the Buyer's email address.

Force majeure shall be deemed to exist in cases where situations occur outside the control of the parties, which were not foreseen at the time of signing of the contract and prevent one or both parties from fulfilling their obligations under the contract in whole or in part. In case of the occurrence of such force majeure, the party in whom it occurs shall immediately inform the other party in writing.

3.2. Force majeure definition includes natural disasters, war, terrorism, riots, changes in legislation, seizure or strike, lockout, significant breakdown in production and communication facilities, etc.

If the force majeure situation lasts for 30 (thirty) days, each of the parties will have the right to terminate the contract unilaterally.

Article 4 - Delivery Costs and Performance:

4.1. Delivery costs shall be borne by the Buyer. If the Seller declares that the delivery fee will be covered by the Buyer for orders above the announced amount on the website, the delivery cost shall be borne by the Seller.

4.2. Delivery will be made as soon as possible after the stock is available and the payment of the goods/services price is credited to the Seller's account. The Seller delivers the goods/services within 30 (thirty) days from the order, and reserves the right to extend this period by 10 (ten) days in writing. If the price of the goods/services is not paid for any reason or is canceled in the bank records, the Seller shall be deemed to have been relieved of the obligation to deliver the goods/services.

Article 5 - Rights and Obligations of the Seller:

5.1. The Seller is responsible for delivering the goods/services subject to the contract in accordance with the qualifications specified in the contract, complete and undamaged, together with the warranty certificates and user manuals, if any. If the goods/services subject to the contract are to be delivered to another person/entity other than the Buyer, the Seller cannot be held responsible for the refusal of the person/entity to accept the delivery. After the declaration of withdrawal by the Buyer, the Seller shall accept the return of the goods/services within fourteen (14) days and refund the price of the goods/services, if any valuable document, within 10 (ten) days after receiving the goods/services. If the Seller believes that the performance of the contract has become impossible, the Seller shall notify the Buyer before the expiry of the performance period of the contract. In case of the return of the goods/services sold with a warranty certificate, the costs incurred due to the return shall be borne by the Buyer.

5.2. If the Seller thinks that the performance of the contract has become impossible, the Seller shall notify the Buyer before the expiration of the performance period of the contract. The amount paid and any documents, if any, will be refunded within 10 (ten) days. Faulty or defective goods/services, whether sold with a warranty certificate or not, can be sent to the Seller for necessary repairs within the warranty terms, in which case the shipping costs will be borne by the Buyer.

5.3. The Buyer cannot be under the age of 18. Even if the Buyer is a minor, the Seller will consider the age declared by the Buyer in the contract as the basis and will not be held responsible for the Buyer's incorrect declaration of age. If the Buyer does not make the payment within 3 (three) days from the order date, the Seller may unilaterally cancel the sale.

 Article 6 - Rights and Obligations of the Buyer:

6.1. The Buyer undertakes to fulfill the acts specified in the contract in full, except for force majeure events. In addition, by placing an order, the Buyer acknowledges and undertakes that they have accepted all the provisions of this contract and that they are considered to have accepted all the provisions of this contract.

 6.2. The Buyer will not take delivery of damaged or defective goods/services, such as those with cracks, breakages, torn packaging, etc., from the courier company before inspecting them. The received goods/services will be deemed undamaged and intact. After delivery, it is the responsibility of the Buyer to protect the goods/services with care. The invoice on the package must be kept for returns.

6.3. If the Buyer's credit card, which belongs to the Buyer, is used unfairly or unlawfully by unauthorized persons for reasons not caused by the Buyer, and if the relevant bank or financial institution does not pay the price of the goods/services to the Seller, the Buyer is obliged to return the goods/services to the Seller within 3 (three) days, provided that they are delivered to the Buyer. In this case, the delivery costs will be borne by the Buyer.

6.4. The Buyer has read and informed themselves about all the preliminary information on the Seller and the goods/services on www.sultaniartgallery.com  website, including the right of withdrawal, and how to exercise this right, product order and payment conditions.

 Article 7 - Specifications of the Goods/Services Covered by the Agreement:

 7.1 Characteristics of the Goods/Services:

The type, kind, quantity, brand, model, color, and the total selling price including all taxes of the goods/services are as specified on the product/service presentation page on the website [www.sultaniartgallery.com] and as indicated on the invoice, which is an integral part of this agreement.

Article 8 - Cash/Deferred Price of the Goods/Services:

 8.1 Cash/Deferred Price of the Goods/Services:

The cash/deferred price of the goods/services is as stated in the sample invoice sent at the end of the order process and on the invoice sent to the customer along with the product.

Article 9 - Order, Payment, Shipment:

 9.1 Order, Payment, Shipment:

If the buyer chooses to make a purchase with a credit card and in installments, the installment type and number chosen on the website will be valid. In installment transactions, the relevant provisions of the contract signed between the buyer and the cardholder bank shall apply. The payment date of the credit card is determined by the agreement between the bank and the buyer. In addition, the buyer can track the number of installments and payments from the statement sent by the bank.

9.2 Payment by Transfer/EFT:

In case of payments made by transfer/EFT, the date of entry into the account shall be taken into account. The order number must be clearly stated in the Transfer/EFT form.

 9.3 Payment Confirmation and Shipment:

The payment for the products added to the shopping cart by the buyer is processed through the virtual POS of the bank selected for payment. The seller sends a confirmation email to the buyer after the payment is approved. Shipment process begins after the confirmation email is sent.

In case of any disruption during the process or any problems related to the credit card, the buyer will be notified through the phone/email contact methods specified in the contract. If necessary, the buyer may be asked to contact their bank. The timing of order processing is determined not at the time the order is placed but at the time it is determined that the necessary collection has been made from the credit card account or the transfer (EFT) has reached the seller's accounts.

 9.4 Exceptional Cases and Stock Issues:

In exceptional cases, if it is understood that the contract subject matter goods/services cannot be supplied for a justifiable reason and/or if a stock problem is encountered, the buyer will be promptly informed in a clear and understandable manner. In case the buyer approves, another product of equal quality and price can be sent to the buyer, or a new product can be sent according to the buyer's preference and choice. The product may be expected to enter the stocks or other obstacles preventing delivery to be removed, and/or the order may be canceled. In cases where the fulfillment of the obligation to deliver the goods/services subject to the contract becomes impossible, the buyer shall be informed of this situation, and the total price paid and any documents putting the buyer under debt shall be returned to the buyer within 10 (ten) days at the latest. In such a case, the buyer shall not have any additional material or moral damages claim from the seller.

 Shipment:

 9.6 Shipment Process:

Upon sending the confirmation email, the product/products are delivered to the cargo company with which the seller has an agreement. The seller sends the cargo tracking number and other transportation information, if any, to the buyer via email. The delivery period to the cargo is 7 (seven) business days from the date of the agreement. Upon written or telephone notification to the buyer, the delivery period can be extended for a maximum of 5 (five) business days.

 9.7 Address Delivery by the Cargo Company:

In Mobile Areas where the cargo company cannot make address delivery, it is deemed accepted by the buyer to send by phone notification, and it is mandatory for the buyer to receive it from the cargo branch. The seller cannot be held responsible for delays and problems caused by the cargo company. The buyer must immediately inform the seller of situations related to delivery problems through the contact information in the contract.

 9.8 Delivery to Another Person/Organization:

If the product is to be delivered to another person/organization other than the buyer, the seller is not responsible for any extra cargo fees that may arise due to the refusal of the delivery by the recipient person/organization, discrepancies in the delivery information, or the absence of the buyer.

 9.9 Damaged Packages:

Damaged packages must not be received, and a report must be prepared by the cargo company official. If the cargo company official believes that the package is not damaged, the buyer has the right to open the package there and have the products checked for damage and have the situation recorded with a report. Once the package is accepted by the buyer, it is deemed that the cargo company has fulfilled its duty properly. If the package is not accepted and a report is prepared, the situation must be reported to the seller Customer Services as soon as possible.

 Article 10 - Product Return and Right of Withdrawal Procedure:

10.1 Right of Withdrawal:

The buyer has the right to withdraw from the contract without showing any reason and without paying any penalties within 14 (fourteen) days after receiving the goods. In order for return transactions to be made in accordance with the 385 numbered General Communique on VAT, the original invoice belonging to the seller, which was delivered with the product, must be returned to the seller along with the product. If the buyer exercises the right of withdrawal, the seller will refund the total price and any document putting the buyer under debt to the buyer within 10 (ten) days at the latest from the date the invoice related to the returned product reaches the seller. The right of withdrawal period starts from the day the product is delivered to the buyer. The shipping cost for the returned product or products must be covered by the buyer. In cases where the refund should be made by the seller, the buyer agrees to send it through the cargo company agreed upon by the seller.

 10.2 Conditions for Product Return:

The buyer agrees and undertakes not to damage the product and its packaging, regardless of the method, when returning the product they want to return. The buyer also agrees and undertakes to return the original invoice and delivery note during the return.

 10.3 Exclusion of Right of Withdrawal:

The right of withdrawal does not apply to goods prepared in line with the buyer's requests and personal needs.

 10.4 Value Reduction:

The existence of any decrease in the value of the delivered goods or the presence of a reason making the return impossible does not prevent the exercise of the right of withdrawal. However, if the decrease in value or the impossibility of return is due to the fault of the consumer, the consumer must compensate the seller for the decrease in value or the decrease in value.

 10.5 Damaged Products:

In cases where any opening, deterioration, breakage, destruction, tearing, use, or other conditions are detected in the product received by mistake, and in its packaging, and the product cannot be returned in the condition it was delivered, the product will not be accepted for return, and the price will not be refunded.

 10.6 Notification of Right of Withdrawal:

The buyer must notify the seller in advance if they wish to exercise their right of withdrawal. If the returned product meets the conditions specified in this contract, it will be accepted as a return, and the refund will be made to the buyer's credit card/account. Payment will not be made before the product is returned. The reflection period of refunds to credit cards depends on the relevant bank's discretion. After the seller has paid the full amount of the product to the bank, refunds to the buyer's credit card for installment payments made through the bank's POS can be made in installments. This is at the discretion of the bank. In the event of the return of goods and services purchased with a card, the seller cannot make cash payments in accordance with the agreement made with the bank. The seller, as the merchant, will make the return through the relevant software, and the merchant, i.e., the seller, is obliged to pay the amount to the bank in cash or by offset, so cash payment to the buyer as described above cannot be made. The return to the credit card will be made by the bank as per the procedure mentioned above.

 Article 11 - Product Warranty Conditions:

 11.1 Product Warranty Period:

The warranty period is as stated on the product page on www.sultaniartgallery.com and is determined/applied by the supplier company. Products that are used in accordance with the instructions for use and cleaned are guaranteed under the specified conditions, including all manufacturing defects. The seller's warranty obligation applies only to consumers within the scope of Law No. 4077. The provisions of the Turkish Commercial Code shall apply to commercial transactions.

 Article 12 - Privacy Obligations:

12.1 Privacy Obligations:

www.sultaniartgallery.com will not share this agreement with third parties/corporations under any circumstances. Your personal information will not be given to any third party/corporation for statistical, commercial, or similar purposes. The seller may only disclose this information in the presence of administrative/legal obligations. In the event of any proven legal investigation, the seller can provide the requested information.

Article 13 - Authorized Court and Institutions:

 13.1 Authorized Court and Institutions:

In disputes that may arise from this agreement, Consumer Arbitration Committees, up to the value announced by the Ministry of Industry and Commerce, are authorized. In disputes exceeding this value, Consumer Courts have jurisdiction. If there are no Consumer Courts, Civil Courts of First Instance have jurisdiction.